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Hosting and support

We pride ourselves on the on-going relationships we have with our clients and aim to develop mutually beneficial partnerships, which invest in improving the client's business over time.

We have a flexible approach to support relationships and understand that varying budgets define how much can be committed to a support agreement. We have various Service Level Agreements (SLAs) in place with existing clients and are happy to discuss support requirements on a case-by-case basis.

Our packages allow you to choose the level of support you require and turn that support up and down as required. You may wish to guarantee a day a month of one of our developer’s time to fix those annoying bugs and support your team in developing great new content or you might just need our help from time to time calling on us for special projects or when your internal team is on leave.

Over the years we’ve learnt that specifying, building and managing internal hosting environments is not cost effective with larger hosting specialists offering a much better product. As a result we use a selection of high quality hosting partners. Our preferred hosting partner is Rackspace and we currently run and support both dedicated and cloud hosting environments with them.

We work with UKFast, and a number of second tier hosting partners, for clients with a more modest budget. We select hosting partners and recommend infrastructure based on individual requirements and budget.

We will also support the site with security options again recommending partners that specialise in this function and can protect you and your users from unwanted attacks, spam etc.